How To Find Your Temporary Password

Overview

Temporary passwords are sent immediately upon request (24 hours a day, every day). In most cases, the message is delivered within a few minutes (or less). However, depending on your email service provider, software, and settings, any of the following are possible:
  • It might take 15 minutes or more before you are informed of the arrival of the new message.
  • The message might be delivered to a "junk" or "spam" folder rather than your inbox.
  • The message could be blocked completely and without notice.
If you do not receive the message with your password promptly, simply requesting another temporary password is not likely to be productive for the following reasons:
  • If the message delivery (or notification there of) is just delayed, multiple back-to-back requests will simply serve to make the login process more difficult and confusing by filling your email with messages containing passwords that no longer work. (Only the most recently emailed temporary password is ever valid.)
  • If message delivery is blocked for some reason, additional temporary password emails will almost certainly also be blocked.

Steps You Can Take

1. Check if the message has been placed into a "junk" or "spam" folder instead of your inbox. If you download your email to your computer from an ISP (Internet Service Provider) account, also check for "junk" or "spam" folders at your ISP in addition to your own computer.
2. If your email software has a "get mail" or "send/receive" or similar function, you may be able to use it to shorten the notification interval. If you read your email using your web browser, links for your inbox, "junk", or "spam" folder may perform an equivalent function.
3. "White-list" the sending address (shown at the bottom of the login page) as an address from which you wish to receive emails. For some mail services, this can be done simply by adding the email address to your "address book" or "contacts". This is unlikely to affect the classification of emails already sent. Therefore, if you end up taking this step, requesting another new temporary password makes sense.
4. If all else fails, contact us at that same email address and we will try to help track down the problem.

See Also